Lapsed-member outreachPlanned
Win-Back
Reaches members before and after they drift, with the right offer, on the channel they actually answer.
For franchise studio owners
Put your sales pipeline on autopilot.
Tenfo's AI teammates take the after-hours calls, the lead follow-up, and the failed-payment chasing at your studio. They work inside the software you already run, and you can watch one handle your studio right now.
The Problem
The franchisor stops supporting you the day you sign.
The agreement makes retention, local marketing, collections and front-desk coverage your job, and gives you nobody to do it. In most studios that work happens when someone finds a spare hour. Usually nobody does.
1 in 3
gym members leave every year, industry-wide
21×
more likely to qualify: a lead answered in 5 minutes versus 30
Day 1
is when the franchisor's operational help ends and yours begins
Sources: HFA 2025 Fitness Industry Benchmarking Report (66.4% annual retention across 17,000+ facilities) · MIT / InsideSales.com Lead Response Management Study.
The roster
An ops team on top of the team you already have.
Each teammate works inside the software you already run and reports to your people. Start with one. Add the rest as they earn their keep.
Local marketingPlanned
Local
Keeps the studio visible in its own postcode: reviews, offers and reactivation campaigns, without an agency retainer.
ReportingPlanned
Ledger
One weekly email on what the agents recovered, booked and saved, in dollars. No dashboard to log into.
The live demo
Try the live demo→Type in your studio. Meet your front desk.
Give us your brand and branch and the demo builds a front-desk teammate for that studio on the spot. Watch it answer member questions and book trials using the same tools you run.
Connects toGoogle CalendarWhatsAppGlofox / MindbodyStripe / Ezypay+ more
How it works
Start with one agent. Add more when the first one pays.
01
Diagnose
Before you pay anything, a few short questions map where your studio is losing money. Then one agent starts, usually front desk or payment recovery, connected to the tools you already use.
02
Prove it pays
Within the first weeks you see the dollars: calls answered, payments recovered, members kept. If the numbers aren't there, you stop.
03
Expand
Add agents as each one covers its own cost. Everything is built to roll out across a network, so what works in one studio can run in fifty.
Who's building it
Two founders, and you'll deal with both.
XS
Xiao Saunders
Franchise & distribution
Two years advising and selling F45 franchises across Asia, sitting between owners and the franchisor. She knows what studios are promised when they sign, what they actually get, and exactly where the gap is.
10 → 46
F45 studios in Singapore during her tenure
6 → 20
Mainland China
7 → 12
Hong Kong
MC
Mika Carapiet
Build & technical
Built a production AI system for a paying retail client: it took over their manual order, purchase-order and inventory processing, and it still runs their operation today. The demo on this site is built on the same foundation.
80%
of the man-hours removed from a live operation
Why it's different
Mindbody isn't going to call your leads back.
Mindbody, ABC Fitness and the rest are systems of record. They hold your bookings and your billing, and they wait. Somebody still has to make the calls, send the follow-ups and chase the declines. That somebody is what Tenfo sells.
The incumbents
Tenfo
Store your data and show you dashboards
Make the calls, recover the payments, follow up the leads
Another tool your staff have to learn
A teammate that learns the tools your staff already use
Priced as software, sold to corporate
Priced against a wage, proven in your studio before you commit
Your team stays in charge
New teammates don't get the keys on day one.
Neither do ours. Every Tenfo agent starts supervised, earns autonomy with a track record your staff can see, and leaves a full audit trail.
01
Drafts before sends
Every customer-facing message starts as a draft that someone on your team approves before it goes out.
02
Autonomy is earned
When a category of message keeps getting approved without edits, we show you the numbers and you choose whether it can run on its own.
03
Everything is logged
Every action, message and approval is timestamped and reviewable. You can always answer "what did it do, and who said yes?"
04
One “no” means stop
A member or lead who says no thanks is never contacted again. The system physically can't message them, whoever asks it to.
Put one agent on the floor.
We onboard one franchisee at a time, starting in Singapore, and prove the dollars before we ask for anything else. Tell us what's slipping.
No deck required. We'll reply with a 20-minute slot.